Returns, Replacements & Refunds

Ngviexpo™ wants every home essential to arrive as expected. The information below explains how eligible returns, damaged items, exchanges, and refunds are handled.

30-Day Return Period

You may request a return within 30 days of receiving your order.

To be eligible, the product must:

  • Be unused and in its original condition

  • Include its original packaging, parts, and tags where applicable

  • Show no signs of washing, assembly, alteration, or customer-caused damage

  • Be accompanied by an order confirmation or other proof of purchase

Items that do not meet these conditions may be declined.

Starting a Return

Email service@ngviexpo.com before sending any product back. Please include:

  • Your order number

  • The item you wish to return

  • A brief reason for the request

  • Clear photos when the item arrived damaged, defective, or incorrect

Once the request is reviewed, our team will provide the applicable return instructions and shipping details.

Products sent without prior approval may not be accepted. The company mailing address should not be used as a return destination unless our support team specifically instructs you to do so.

Damaged, Defective, or Incorrect Orders

Please inspect your delivery shortly after it arrives.

When an item is damaged in transit, has a confirmed defect, or differs from the product ordered, contact us promptly with photographs of the item, packaging, and shipping label. Depending on the circumstances, we may arrange a replacement, refund, or another appropriate resolution.

Items We Cannot Accept

Returns are generally unavailable for:

  • Gift cards

  • Customized or personalized products

  • Products marked as final sale

  • Items that have been used, washed, altered, or damaged after delivery

  • Products missing essential packaging, components, or accessories

Statutory consumer rights remain unaffected where applicable.

Exchanges

We do not process direct product exchanges. To obtain a different color, size, finish, or item:

  1. Request a return for the original product.

  2. Place a separate order for the preferred replacement.

This allows available inventory to be reserved without waiting for the original return to be completed.

European Union Orders

Customers located in the European Union may have a legal right to cancel an eligible distance purchase within 14 days, subject to applicable consumer law and product-condition requirements.

This section does not limit any mandatory rights available under local law.

Refund Processing

Returned products are inspected after arrival. We will email you when the review is complete.

When approved:

  • The refund is issued to the original payment method

  • Original processing times may vary by payment provider

  • Please allow up to 10 business days after approval for the refund to appear

Banks and card issuers may require additional processing time. Contact service@ngviexpo.com if more than 15 business days have passed since your refund was approved.

Return Shipping

Return-shipping instructions will be provided after authorization. Whether a return label is prepaid depends on the reason for the return and the circumstances of the order.

Customers should not mail products to the company address without written return instructions.