From Our Shelves to Your Home

Ngviexpo™ prepares each order with care so that your home essentials can arrive securely and in good condition. This page explains our processing schedule, delivery estimates, tracking, and available support when a shipment encounters an issue.

Preparing Your Order

Most orders require 2–5 business days for confirmation, product checks, packing, and carrier handoff.

During holidays, promotional events, or periods of unusually high demand, preparation may take up to 6 business days.

Business days do not include weekends or public holidays.

Delivery Estimates

Delivery time begins after an order has been dispatched.

Destination	Estimated Transit Time
United States	8–14 business days
Canada, United Kingdom, and Australia	10–16 business days
Other international destinations	14–21 business days

These timeframes are estimates rather than guaranteed arrival dates. Carrier disruptions, severe weather, address issues, customs reviews, and seasonal shipping volume may affect delivery.

Some products may be dispatched from different regional fulfillment facilities. Items from the same order may therefore arrive in separate packages.

Shipping Charge

A flat shipping fee of $6.99 applies to each eligible order unless a different amount or promotional shipping offer is shown at checkout.

The final shipping charge will be displayed before payment is completed.

Tracking Updates

A shipping confirmation email will be sent when tracking information becomes available.

Tracking may require 1–3 business days to display the first carrier scan. A temporary lack of updates does not necessarily indicate that the parcel has stopped moving.

Customers are responsible for providing a complete and accurate delivery address. Please review apartment numbers, postal codes, and contact details carefully before submitting an order.

International Deliveries

International orders may be subject to customs duties, import taxes, brokerage charges, or other fees determined by the destination country.

Unless otherwise stated during checkout, these charges are not included in the product price or shipping fee and remain the customer’s responsibility.

Ngviexpo™ cannot control customs decisions or guarantee the length of an import review. Customers should consult their local customs authority for country-specific information.

Changes and Cancellations

Send requests to change or cancel an order within 12 hours of purchase:

service@ngviexpo.com

Please include your order number and the requested correction. We will make a reasonable effort to help, but changes cannot be guaranteed after processing or fulfillment has begun.

Once an order has been transferred to the carrier, the delivery address cannot usually be changed by Ngviexpo™.

Damaged Deliveries

If a product arrives damaged, contact us within 72 hours of delivery and provide:

• Your order number

• Clear photographs of the product

• Photographs of the outer packaging

• A photograph of the shipping label

• A brief description of the damage

After reviewing the information, we may arrange an appropriate replacement, refund, or other resolution.

Please retain the product and packaging until the request has been reviewed.

Packages Confirmed Lost

If tracking has not updated for an extended period, contact our support team so the shipment can be reviewed.

When the carrier officially confirms that a package was lost in transit, Ngviexpo™ may arrange a replacement or refund based on product availability and the circumstances of the order.

A package marked as delivered may require additional confirmation with the carrier, household members, neighbors, building reception, or the local delivery office before a resolution can be issued.