At Petalvoru™, we know that your pet’s new essentials are something to look forward to. From checkout to delivery, our goal is to keep the process clear, reliable, and easy to follow.

This Shipping Guide explains how orders are prepared, dispatched, tracked, and delivered.

How We Prepare Your Order

Petalvoru™ works with selected fulfillment facilities and shipping partners to deliver pet beds, feeding accessories, grooming tools, travel products, and other everyday pet essentials.

This fulfillment approach helps us:

• Serve customers across different regions

• Keep product and delivery costs reasonable

• Reduce unnecessary storage and excess packaging

• Match each order with a suitable shipping route

Every order is reviewed and carefully prepared before leaving the fulfillment facility.

1. Order Preparation

Most orders are prepared within 2–5 business days after payment has been successfully confirmed.

During holiday periods, promotional events, or unusually high order volumes, processing may require up to 6 business days.

Please remember that order processing time is separate from the estimated delivery period.

2. Shipping Cost

A flat shipping fee of $6.99 applies to each order unless another rate or promotion is clearly shown at checkout.

You will be able to review the full shipping charge before completing payment.

3. Estimated Delivery Windows

Delivery times depend on the destination, fulfillment location, customs procedures, and carrier availability.

Destination	Estimated Delivery
United States	8–14 business days
Canada, United Kingdom, and Australia	10–16 business days
Other international destinations	14–21 business days

These estimates begin after the order has been dispatched.

Delivery may take longer because of severe weather, peak-season demand, customs inspections, local holidays, remote delivery areas, or carrier disruptions.

4. Tracking Your Petalvoru™ Order

Once your parcel has been dispatched, a shipping confirmation email will be sent with the available tracking information.

Tracking may take 1–3 business days to appear or update after the number is issued.

A short pause between tracking scans does not necessarily mean that a parcel has stopped moving. Some carriers only record updates when a shipment reaches the next sorting or delivery facility.

5. International Customs and Import Charges

International shipments may be sent under Delivered Duty Unpaid terms.

Depending on local regulations, the recipient may be responsible for:

• Customs duties

• Import taxes

• Local processing charges

• Carrier handling fees

These charges are determined by the destination country and are not included unless clearly stated during checkout.

Petalvoru™ cannot control customs processing times or delays caused by unpaid import charges.

6. Updating or Canceling an Order

We begin preparing orders promptly so they can move toward shipment without unnecessary delay.

To request an address correction, order update, or cancellation, please contact us within 12 hours of purchase:

Email: service@petalruvo.com

We will make a reasonable effort to help. However, once an order has entered fulfillment or shipment preparation, changes and cancellations may no longer be available.

Customers are responsible for checking that the delivery address entered at checkout is complete and accurate.

7. Damaged or Incorrect Deliveries 📦

Please inspect your parcel and product shortly after delivery.

When an item arrives damaged, defective, or different from the item ordered, contact us within 72 hours of delivery and provide:

• Your order number

• A brief explanation of the issue

• Clear photographs of the product

• Photographs of the outer packaging and shipping label, when available

Once the information has been reviewed, our team will help determine an appropriate solution, which may include a replacement, refund, or other support where applicable.

Please keep the item and its packaging until the review is complete.

8. Parcels Lost in Transit

When tracking information and the shipping carrier confirm that a parcel was lost during transportation, Petalvoru™ will review the shipment and assist with an appropriate resolution.

We may request:

• Your order number

• The delivery address

• Tracking information

• Written confirmation or case details from the carrier

A parcel marked as delivered is not automatically considered lost in transit. In this situation, customers should first check the delivery area, household members, building reception, neighbors, and the local carrier.

9. Multiple Parcels

Some orders may contain products fulfilled from different facilities.

In these cases, the items may arrive in separate packages and on different dates. Additional tracking details will be provided when available.

You will not be charged an additional shipping fee solely because an order is divided into multiple parcels.

Questions About Delivery?

Our customer-care team is available to assist with shipping and order-related questions.

Petalvoru™
Operated by Yufenqian E-Commerce (Xiamen) Co., Ltd.

Customer Service: service@petalruvo.com

Thank You for Choosing Petalvoru™ ✨

We appreciate the opportunity to provide thoughtfully designed essentials for your pet and home.

Carefully prepared. Clearly tracked. Delivered with care.